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Technical Operations Analyst Engineer

Location: Atlanta, GA
Date Posted: 05-17-2018
Job Location:  Atlanta, GA

Job Description:
The IBM Cloud Global Technical Operations Center (GTOC) is the first line of defense on alerting and monitoring for the Watson and Cloud Data Platform in IBM.​ They are experienced systems administrators with a strong work ethic.​ They need to be detail oriented while also being able to think and react quickly.​ The operators follow detailed runbooks for solving problems that come to them and then escalate as necessary.​ They will need to be someone who is able to rapidly adapt and learn new technologies.​ Ultimately, they will be responsible for making sure that the people who are solving world-changing problems can focus on doing so, instead of putting out fires.​


·         Observe the monitoring dashboard and rapidly respond to alerts that occur
·         Find and develop patterns that are indicative of failures and work towards eliminating that possibility
·         Focus on consistency and how to minimize inconsistencies
·         Apply Linux administration skills to administer large distributed applications and clusters
·         Create new monitoring checks as necessary and adjust them to a correct threshold
·         Work out of and improve runbooks that are used for operational support


·         2-5 years of experience administering Linux
·         Hardware troubleshooting fundamentals
·         Basic scripting experience
·         TCP/​IP networking fundamentals
·         Experience and interest in working in a highly collaborative setting - sharing best practices,
·         Exposure to Cloud technologies
·         Experience operating from a ticket queue
·         Hard working and professional
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